Refund policy

At Little Bird Electronics Pty Ltd, we acknowledge that your satisfaction with your purchase is of utmost importance to us. Our commitment to delivering exceptional customer service underscores our dedication to ensuring your complete contentment with every transaction.

Please note that we are unable to accept returns for items that have been used. In the event that your item arrives damaged or is found to be defective, we urge you to reach out to us promptly. We will promptly dispatch a replacement or initiate a full refund to rectify the situation.

It is our standard policy not to offer refunds for change of mind. In exceptional cases where we decide to accommodate a return due to a change of mind, please be aware that you will be responsible for covering the transaction fees incurred through our payment processing services, as well as the cost associated with shipping the goods.

Should you wish to initiate a return, we kindly request that you contact us within 30 days from the date of your purchase and carefully follow the provided instructions. Please ensure that all returns include the original receipt and any accompanying packaging that was provided with the item.

Please be aware that we maintain the right to decline any return that does not adhere to our specified criteria. Furthermore, we reserve the option to impose a restocking fee of up to 25% of the purchase price on any returned items as deemed necessary.